Refund Policy
Eligibility for Refunds:
Time Frame: You may request a refund within 30 days of receiving your order.
Condition: The product must be unused and in its original packaging. Cards that are opened, damaged, or show signs of use will not be eligible for a refund.
Proof of Purchase: A valid receipt or proof of purchase is required to process your refund.
How to Request a Refund:To initiate a refund, please follow these steps:
Contact Us at hello[at]harmonykeeper.com with your order number and reason for the return.
We will provide you with instructions on how to return the product.
Return Shipping:You will be responsible for the cost of return shipping unless the item was defective.
Processing Your Refund:Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, a refund will be processed and applied to your original method of payment within 7-10 business days.
Non-Refundable Items:Opened or damaged decks and items marked as final sale.
If you have any further questions regarding our refund policy, please don’t hesitate to reach out at hello[at]harmonykeeper.com